Refund and Returns Policy

Refund and Returns Policy for Brillhoz.com

Last updated: [01-01-2025]

Thank you for shopping at Brillhoz.com.
We want you to be completely satisfied with your purchase. If you are not happy with your order, you may be eligible for a return, exchange, or refund under the terms below.

1. Eligibility for Returns

You have the right to return your order within 14 days of receiving it, in accordance with European Union consumer protection regulations.

To be eligible for a return:

  • The item must be unused, in its original packaging, and in the same condition as received.

  • You must provide proof of purchase (order number or receipt).

  • Certain types of goods are non-returnable, such as:

    • Perishable goods (e.g., food, flowers, or similar items).

    • Digital products or downloadable software.

    • Intimate or sanitary goods (e.g., underwear, cosmetics if unsealed).

    • Personalized or custom-made items.

2. How to Initiate a Return

To start a return, please contact our support team within 14 days of receiving your item:

📧 Email: [BRILHOZ10@GMAIL.COM]
Please include:

  • Your order number

  • The item(s) you wish to return

  • The reason for the return

Once your return request is approved, we will provide you with the return shipping address and instructions.

3. Return Shipping

  • Customers are responsible for paying the return shipping costs, unless the item is defective or we sent the wrong product.

  • We recommend using a trackable shipping method or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

If the return is due to our error (e.g., defective, damaged, or incorrect item), we will cover the return shipping cost.

4. Refunds

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.
If approved, your refund will be processed within 5–10 business days and automatically credited to your original payment method.

Please note:

  • Shipping fees are non-refundable.

  • Refund processing times may vary depending on your payment provider or bank.

5. Exchanges

If you need to exchange an item for a different size, color, or model, please contact us first.
Once your original item is returned and inspected, we will ship the replacement (if available).

6. Damaged or Defective Items

If your order arrives damaged or defective, please contact us immediately (within 48 hours) with photos of the product and packaging.
We will arrange for a replacement or refund as quickly as possible.

7. Exceptions

We reserve the right to refuse a refund or exchange if:

  • The return request is made after 14 days of delivery.

  • The item is not in its original condition or has signs of use.

  • The return was made without prior authorization.

8. Contact Us

If you have any questions about our Refund and Returns Policy, please contact us:

Brillhoz.com
📧 Email: [BRILHOZ10@GMAIL.COM]
🌐 Website: https://www.brillhoz.com